Most Common Questions Articles

  • What does it mean when it says "Estimated Delivery"?
  • Estimated shipping dates for new orders
  • Why are there recurring delivery delays?
  • The item I want to order is currently out of stock. What can I do?
  • Where are your bikes produced?
  • How do I clean the chain on my woom bike if it has a Hebie chainguard on it?
  • How much are the shipping costs?
  • Are customs fees charged for orders placed outside of the EU?
  • Guarantee information
  • How can I find a woom retailer?